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Mon-Fri 10:30am-5:30pm | Sat 10:00am-5:00pm | Sun Closed

Shipping and return policies

online sales shipping

Orders placed after 3pm will be processed the next business day.

All purchases will be shipped/insured free of charge within the continental United States, via 2-day FedEx delivery. If next-day delivery is required, a $50 charge will be added. A signature will be required upon delivery.

Alson Jewelers does not ship to post office boxes.

Please expect an email from us confirming your order.

Rolex Certified Pre-Owned Policy

Should a Rolex Certified Pre-Owned (RCPO) buyer change their mind about their instore or online purchase, they can return or exchange the watch and its packaging within 7 days of purchase. All returns or exchanges will incur a $500 recertification charge. Alson Jewelers will refund the amount of the return minus the $500 recertification fee. Returns and exchanges are subject to inspection before a refund is processed. Customer is responsible for arranging the return of all watches and any associated costs of returning the item.

online sales returns 

Jewelry may be returned for a full refund or exchanged within 30 days of the original purchase. The original sales receipt must accompany the return, and the jewelry must be in new and unworn condition.

All watches, other than Rolex Certified Pre-Owned watches, may be returned for a full refund or exchanged within 10 days of the original purchase. The original sales receipt must accompany the return, and the watch must be in new and unworn condition in the original box.

Returns can be made for free in-store or shipped back to the store at the customer’s expense.

Alson Jewelers is an authorized dealer for all brands we sell. All items are brand new and come with the full manufacturer’s warranty where applicable.